REFUND POLICY
Kumbengo Inc.
Last Updated: August 3, 2026
This Refund Policy is part of our Terms of Service. Because we offer different kinds of product, different refund rules apply. Please find the track that matches your purchase:
- Track A — Plugins (one-time purchases of downloadable plugin software, such as Afro-Percussion).
- Track B — Credits & AI Services (purchases of Credits used with our Cloud/AI Services, such as Shaman).
Nothing in this Policy limits any mandatory statutory rights your country gives you (see Section C).
TRACK A — PLUGINS (ONE-TIME PURCHASES)
A1. Change-of-mind refunds. We offer a no-questions-asked refund within 14 days of purchase, as long as the plugin has not been activated. Use the support form at go.kumbengo.com/feedback with the email you used at checkout, and we'll refund your original payment method within five business days.
EU/UK customers: downloadable software is digital content. If you ask us to make the plugin available for download immediately, you may lose your 14-day cooling-off right once download begins; where the plugin has not been activated, we will still honor the change-of-mind refund above as a matter of policy.
A2. Technical-issue refunds. If you've activated the plugin and something isn't working, contact us at go.kumbengo.com/feedback with your OS and DAW version and any screenshots or error logs. We'll try to fix it with you. If we can't get it running within seven days — not counting time we're waiting for your reply — we'll refund you in full.
TRACK B — CREDITS & AI SERVICES (E.G., SHAMAN)
B1. Credits are non-refundable. Credits are a prepaid, consumable digital product. Once purchased, Credits are non-refundable, except where refunds are required by applicable law (see Section C). This is different from our one-time plugin purchases in Track A.
B2. Immediate access; EU/UK/EEA cooling-off. When you buy Credits, you request immediate access so you can begin using them right away, and you acknowledge that, to the extent permitted by law, you lose any 14-day right of withdrawal once you begin using (consuming) your Credits. Any statutory withdrawal right you retain applies only to Credits you have not yet used.
B3. Free and promotional Credits. Free or promotional Credits have no cash value and are never refundable or exchangeable for money.
B4. Failed generations (service remedy, not a refund). Credits are consumed when you use a Cloud/AI feature. If Credits are consumed by a generation that fails due to a fault on our side (for example, a server error), we will restore the affected Credits to your account on request. This is a service remedy and does not entitle you to a cash refund.
B5. Expiration. Credits may expire as stated at the time of purchase or grant. Expired Credits are not refundable.
C. YOUR STATUTORY RIGHTS
Nothing in this Policy limits any legal rights your country or region gives you, including mandatory consumer-protection and refund rights. Where such rights apply and cannot be waived, they prevail over this Policy to the extent of any conflict.
D. GENERAL
- Amounts. We refund the net amount we actually received. Costs outside our control (such as bank or currency-conversion fees) are not refundable.
- How to request. Submit refund or Credit-restoration requests through go.kumbengo.com/feedback or by emailing info@kumbengo.com. We review requests within 48 hours (check your spam folder if you don't hear back).
- Method. Approved refunds are issued to your original payment method.
CONTACT
Kumbengo Inc.
16192 Coastal Highway
Lewes, DE 19958, USA
info@kumbengo.com